Minor Ailments, Major Impact: Streamlining Patient Flow in GP Practices

Our latest white paper, Minor Ailments, Major Impact: Streamlining Patient Flow in GP Practices, offers practical insights on how GP practices can improve patient flow by empowering reception teams to efficiently triage minor ailments and redirect patients to community pharmacies, ultimately reducing GP workload.

Minor Ailments, Major Impact: Streamlining Patient Flow in GP Practices

Discover how to reduce GP overload and improve patient access

GP practices are under increasing pressure, with thousands of appointments taken up by minor ailments that could be managed elsewhere. Our latest guide explores how efficient patient triage can relieve GP workloads, improve access to care and empower reception teams to redirect patients effectively.

What you’ll learn:
✅ The scale of the minor ailments challenge in primary care
✅ How NHS Pharmacy First provides an alternative care pathway
✅ Best practices for reception teams to triage patients efficiently
✅ Practical tools to optimise workflows and track success

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Why This Matters

  • Up to 1 in 5 GP appointments are for minor ailments that could be managed by a pharmacist
  • Reception teams play a critical role in directing patients to the right care pathway
  • NHS initiatives like Pharmacy First are designed to ease demand on practices—but adoption remains inconsistent.

This guide provides actionable insights and tools to help your practice streamline patient flow, reduce pressure on GPs and improve efficiency.