Welcome to Referral Flow - Streaming Patient Care with Confidence

Referral Flow from DLA is a cutting-edge electronic streaming solution designed to enhance patient care and make the business of Primary Care teamworking more efficient.

It prompts reception teams to identify minor ailment symptoms which can be streamed into the NHS Pharmacy First scheme for a consultation with a local community pharmacist.

Strategically, it improves access to Primary Care services by relieving pressure on surgery appointments, while reducing practice costs.

Benefits of Referral Flow

Practices benefit from having additional same-day referral options which are extremely helpful when the surgery is busy, especially since clinician appointment costs are also deflected to the pharmacy.

This allows the practice to process its workload, whilst saving the practice the costs of providing a clinician appointment.

Patients benefit from having a same-day pharmacy consultation which will contribute towards practice 24-hour access objectives.

Take Control of Practice Appointment Volumes

The average GP Practice in England needs to provide around 700 clinician appointments every week which is challenging and expensive to organise.

Around 17.5%** of these are for minor ailments which could be seen by a community pharmacist.

This is a substantial amount however only a fraction are being recognised by reception teams and streamed to pharmacies.

Whereas Referral Flow helpfully alerts reception teams when symptoms can be deflected to a community pharmacy.

Some practices are referring hundreds of appointments into the Pharmacy First scheme every month, freeing up considerable clinician time and resources.

(**Br Journal General Practice, 01.07.13)

Releasing Commercial Benefits for Practices (and Pharmacies)

Patient care and commercial efficiencies improve when practice and pharmacy synergies are optimised.

The average GP session consists of roughly 15 appointments, Referral Flow can deliver operational and financial benefits equivalent to one session per day for the average practice

In addition, local pharmacies also benefit from the extra referrals arising.

Ready to Learn more?

Let Referral Flow transform the way you manage patient referrals and revolutionise your practice’s efficiency.