Welcome to Referral Flow – Streaming Patient Care with Confidence
Referral Flow from DLA is a cutting-edge electronic streaming solution designed to enhance patient care and make the business of Primary Care teamworking more efficient.
It prompts reception teams to identify minor ailment symptoms which can be streamed into the NHS Pharmacy First scheme for a consultation with a local community pharmacist.
Strategically, it improves access to Primary Care services by relieving pressure on surgery appointments, while reducing practice costs.
Benefits of Referral Flow
Practices benefit from having additional same-day referral options which are extremely helpful when the surgery is busy, especially since clinician appointment costs are also deflected to the pharmacy.
This allows the practice to process its workload, whilst saving the practice the costs of providing a clinician appointment.
Patients benefit from having a same-day pharmacy consultation which will helpfully contribute towards practice 24-hour access objectives.
What is Referral Flow?
Referral Flow from DLA is a cutting-edge electronic streaming solution designed to enhance the business of Primary Care teamworking.
It helps reception teams to identify minor ailment symptoms which can then be streamed into the NHS Pharmacy First scheme for a consultation with a local pharmacist.
Strategically, it will improve access to Primary Care services by alleviating pressure on surgery appointments, whilst reducing practice costs.
Take Control of Practice Appointment Volumes
The average GP Practice in England needs to provide around 700 clinician appointments every week which is challenging and expensive to organise.
Around 17.5%** of these are for minor ailments which could be seen by a community pharmacist. This is a substantial amount however only a fraction are being recognised by reception teams and streamed to pharmacies.
Whereas Referral Flow
Some practices are referring hundreds of appointments into the Pharmacy First scheme every month, freeing up considerable clinician time and resources.
(**Br Journal General Practice, 01.07.13)
Releasing Commercial Benefits for Practices (& Pharmacies)
Patient care and commercial efficiencies improve when practice & pharmacy synergies are optimised.
In terms of capacity planning, a GP session takes a dozen or so appointments. Emerging evidence is showing that Referral Flow can help deflect volumes of minor ailment appointments equivalent to more than a locum session per day for the average practice.
Whilst the pharmacy contract pays the pharmacist, the Practice can siphon considerable operational and cash savings from Pharmacy First with the vigilant support of Referral Flow.
Ready to Learn More?
Contact us now to book a consultation and start saving your practice money while improving patient care.
Let Referral Flow transform the way you manage patient referrals and revolutionise your practice’s efficiency.